Official Policies for the Sugar Bowl Country Kickoff
Caesars Superdome/Champions Square
All policies are subject to change. Please revisit this page or follow the Sugar Bowl on social media to keep up-to-date.
Mobile Tickets:
The Sugar Bowl Country Kickoff will feature 100% mobile tickets and parking passes. This creates a safer, contactless ticketing experience for our fans. It also allows for increased flexibility and efficiency. Your mobile tickets and/or parking passes can be downloaded to your phone, or transferred to your guests, by logging into your Ticketmaster account via the Sugar Bowl mobile app.
You will need to present your ticket(s) on a mobile phone in order to gain entry to Caesars Superdome. When ready to enter the stadium, proceed to the gate listed on your mobile ticket. Please have your tickets open and ready to scan prior to approaching any entrance. Each ticket can be scanned individually, or you may present all of your group’s tickets on one mobile phone. Once you have had your ticket scanned to access the Superdome, you will not be able to exit the building and re-enter.
PLEASE NOTE A SCREENSHOT OF YOUR BARCODE WILL NOT BE ACCEPTED.
Third-Party Tickets — Guests, Take Caution!
Buy your tickets only from Ticketmaster. When you buy from any other website:
- We cannot be responsible for tickets purchased through unauthorized third parties.
- Your tickets cannot be replaced if lost or stolen.
- We cannot guarantee that your tickets are valid and cannot guarantee admittance.
- You will always pay more than face value.
- We cannot contact you with information regarding time changes, road closures or other information.
- You are supporting businesses that make it hard for true fans to see their favorite performers or shows without paying a premium charge they cannot afford.
- We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund.
- Be on the lookout for sites that look similar or have URLs similar to Ticketmaster or the Sugar Bowl. Often they belong to scalper sites or brokers.
ADA Seating:
ADA seating is available through Ticketmaster. If you have regular seating and find that you need to exchange for accessible seating, please visit Guest Services after your tickets are scanned. Guest Services is located at Gate F on the Plaza (100) level of the Superdome. Full Superdome Accessibility Information
Gates Open:
Access to Superdome grounds, including the outdoor plaza and Champions Square for NewOrleans.com Tailgate Town, is scheduled to open at 12 Noon (live music begins at 12:30 p.m.). You are welcome to access Superdome grounds at any of the outdoor entry points. Access to the Superdome and venue seating will begin at 4:30 p.m. (live music begins at 7 p.m.) When ready to enter the stadium, proceed to the gate listed on your mobile ticket. Once you have had your ticket scanned to access the Superdome, you will not be able to exit the building and re-enter.
Gate A Ground will be exclusive for credentialed staff, suites, North End Zone Club and ADA guests.
Re-Entry Policy:
A patron may not leave the Caesars Superdome after having their ticket scanned and expect to gain re-admittance.
Children's Ticket / Entry Policy:
Every individual attending the Sugar Bowl Country Kickoff must have a ticket, regardless of age.
Superdome Parking
The Caesars Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 3A.
Note that all parking facilities may not be available for every event.
Parking in the Superdome garages for the Sugar Bowl Country Kickoff is $50 upon entry, on a first come, first served basis. Credit and debit cards are accepted; no cash. The garages will open at 9 a.m. Pre-paid parking for the Sugar Bowl Country Kickoff is available via Park Whiz.
Parking garages accept credit & debit cards only. The height limit for ALL garages is 6'6. Law enforcement personnel may conduct occasional inspections of vehicles parking near the stadium as they arrive. Bike racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.
Entrances (Superdome Entry Gates):
Gates A, B, C, D, E, F, G & H on the Plaza Level. Gate A Ground will be for guests with floor tickets as well as for credentialed staff, suites, Mercedes-Benz North End Zone Club and ADA guests.
Ticket Relations:
Sugar Bowl and VIP: Gate A Ground – Open at Noon
Guest Services:
Plaza Gate F – open at 4:30 p.m. – must be accessed once inside the building
Mobile Ticket Resolution:
Gate A Ground – Open at Noon
Champions Square Box Office at Lasalle and Sugar Bowl Dr. – Open at 3 p.m.
Do Not Resell Tickets:
DO NOT attempt to resell tickets outside the show – the buying or selling of tickets anywhere within 300 feet of Caesars Superdome property is unlawful and violators are subject to arrest. Fans looking to buy tickets can use Ticketmaster.
Entry Procedures:
Fans should only enter the Superdome at the gate listed on their mobile tickets. All individuals entering the Caesars Superdome are subject to an inspection of all personal belongings and required to pass through walk-through metal detectors. Bags that do not adhere to the specifications in the Clear Bag Policy below, in addition to the usual non-permissible items (see Non-Permissible Items below) will NOT be permitted in the Dome.
Cashless Operations:
The Caesars Superdome is a cashless operation. All purchases (concessions, merchandise, parking, etc.) must be made with credit or debit cards. Guest Services desks located on the 100, 200 and 500 levels at Gates A, C and G can handle a conversion of cash to a Visa gift card if needed. There are NO ATMs in the building. Visa Cards are sold in $25 and $50 denominations and can be used at ANY point of sale location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.
We strongly encourage fans to not bring any type of bags, but outlined below is what is permissible. Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates, or when approaching the queue lines of fans awaiting entry into the stadium:
- Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12."
- One-gallon clear plastic freezer bag (Ziploc bag or similar).
- Small clutch bags, approximately the size of hand and no larger than 6.5" x 4.5" with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
- Non-clear Diaper bags are prohibited. A clear diaper bag (no larger than 12" wide x 12" height x 6" deep) is permitted. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the stadium.
Non-permissible items:
Caesars Superdome management is responsible for enforcing the Sugar Bowl's policies in this area. Patrons shall be encouraged to return non-permissible items to their automobiles, when applicable. Security measures will be in effect including walk-through metal detectors and bag checks for all patrons. Only bags noted in the above "Clear Bag Policy" will be admitted.
In addition to the bag policy stated above, the following items are prohibited:
- Outside Food & Drink
- Cans
- Bottles
- Weapons
- Fireworks
- Contraband
- Fanny Packs
- Back Packs
- Video Cameras
- Cameras with lens exceeding 6”
- Recording Devices
- Sticks/poles/Selfie Sticks
- GoPros
- Beach balls
- Laser Pointers
- Mace
- Artificial Noisemakers
- Drones
- Whistles
- Containers of any kind
- Any other items determined unacceptable by management
If any prohibited items are revealed during search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s). The Caesars Superdome will not store any personal belongings or items of any type.
For a full breakdown of all policies and procedures for the event, we recommend visiting the Caesars Superdome Official A-Z Guide.
RV Parking:
French Quarter RV Parking: 504-586-3000.
TICKET DISCLAIMER:
THIS TICKET IS A REVOCABLE LICENSE/USER ACCEPTS RISK OF INJURY
By use of this ticket, the ticket purchaser/holder ("Holder") agrees that: (a) he or she shall not transmit or aid in transmitting any information about the show to which it grants admission, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the show (collectively "Show Information"); and the Allstate Sugar Bowl and each of its respective agents, shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the show or other transmission or reproduction in whole or in part of the show, for all purposes, without compensation.
The holder voluntarily assumes all risks incident to the event, including the risk of lost, stolen or damaged property or personal injury. The Allstate Sugar Bowl may revoke this license and eject or refuse entry to the holder for violation of venue rules, illegal activity, misconduct or failure to comply with any and all security measures. Gym bags, backpacks, oversized packages, cans, bottles, weapons, missiles, fireworks, contraband, video cameras, cameras with a detachable zoom lens, recording devices, laser pointers, artificial noisemakers and containers of any kind are prohibited on Superdome property.
The holder voluntarily assumes all risk associated with the purchase of this ticket from anyone other than the Allstate Sugar Bowl or its designated agents. This ticket may not be used for advertising, promotion (including contests or sweepstakes), or other trade or commercial purposes without the express written consent of the Allstate Sugar Bowl.
NO REFUNDS, NO EXCHANGES, NO RE-ADMISSION. EVENT, DATE & TIME SUBJECT TO CHANGE.
