Policies for the Allstate Sugar Bowl

Official Policies for the Allstate Sugar Bowl

College Football Playoff Quarterfinal at the Allstate Sugar Bowl
Caesars Superdome | Thursday, January 2, 2025 | 3 p.m. CT on ESPN

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The Allstate Sugar Bowl® has established itself as one of the premier college football bowl games, having hosted 29 national champions, 107 Hall of Fame players, 52 Hall of Fame coaches and 21 Heisman Trophy winners in its 90-year history. The 91st annual Sugar Bowl Classic is scheduled to be played on Thursday, Jan. 2, 2025. It will double as a College Football Playoff Quarterfinal. In addition to football, the Sugar Bowl Committee annually invests over $1 million into the community through the hosting and sponsorship of sporting events, awards, scholarships and clinics. Through these efforts, the organization supports and honors thousands of student-athletes each year, while injecting more than $2.5 billion into the local economy in the last decade.

All policies are subject to change. Please revisit this page or follow the Sugar Bowl on social media to keep up-to-date.

Mobile Tickets:
The Allstate Sugar Bowl will feature 100% mobile tickets and parking passes. This creates a safer, contactless ticketing experience for our fans. It also allows for increased flexibility and efficiency. Your mobile tickets and/or parking passes can be downloaded to your phone, or transferred to your guests, by logging into your Ticketmaster account via the Sugar Bowl mobile app.

You will need to present your ticket(s) on a mobile phone in order to gain entry to Caesars Superdome grounds, including the outdoor plaza and Champions Square for Allstate Sugar Bowl Tailgate Town. Please have your tickets open and ready to scan prior to approaching any entrance. Each ticket can be scanned individually, or you may present all of your group’s tickets on one mobile phone. You may access Superdome grounds at any of the outdoor entry points. Once you are ready to enter into the building, proceed to the gate listed on your mobile ticket. Once your ticket is scanned, you will not be able to exit the grounds and re-enter.

PLEASE NOTE A SCREENSHOT OF YOUR BARCODE WILL NOT BE ACCEPTED.

Gates Open:
Gates for Champions Square for Allstate Sugar Bowl Tailgate Town will open at 11 a.m. You must have a game ticket to access Tailgate Town and there is no re-entry to the stadium grounds after entering Tailgate Town. All other gates open at 1 p.m. When ready to enter the stadium, proceed to the gate listed on your mobile ticket. Once you have had your ticket scanned to access the Superdome grounds, you will not be able to exit the grounds and re-enter.

Gate A Ground will be exclusive for credentialed staff, suites, North End Zone Club, and ADA guests.

Re-Entry Policy:
A patron may not leave the Caesars Superdome grounds after having their ticket scanned and expect to gain re-admittance.

Children's Ticket / Entry Policy:
Every individual attending the Allstate Sugar Bowl must have a ticket, regardless of age.

Superdome Parking
The Caesars Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #2, #2A, #5, #6 and Champions Garage.

Note that all parking facilities may not be available for every event.

Parking costs in the Superdome garages for the Allstate Sugar Bowl are $50 in advance (through Park Whiz) and $60 on day of event, on a first come, first served basis. Credit and debit cards are accepted; no cash. The garages will open at 9 a.m. Pre-paid parking for the Allstate Sugar Bowl in other area lots is also available via Park Whiz.

The height limit for ALL garages is 6'6. Law enforcement personnel may conduct occasional inspections of vehicles parking near the stadium as they arrive. Bike racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.

Entrances (Superdome Entry Gates):
Gates A, B, C, D, E, F, G & H on the Plaza Level. Gate A Ground will be exclusive for credentialed staff, suites, North End Zone Club, and ADA guests. All gates to the stadium open at 1 p.m.

Ticket Relations:
Sugar Bowl and VIP: Gate A Ground – Noon until halftime
Higher Seed Guests: Gate G Ground
Lower Seed Guests: Gate C Ground
Mobile Ticket Resolution: Gate A Ground – Noon; Champions Square – Noon
Guest Services Plaza Gate F – open at 1 p.m. and can only be accessed once inside the building

Do Not Resell Tickets:
DO NOT attempt to resell tickets outside the game – the buying or selling of tickets anywhere within 300 feet of Caesars Superdome property is unlawful and violators are subject to arrest. Fans looking to buy and sell tickets can use the Official Sugar Bowl Ticket Exchange managed by Ticketmaster.

Entry Procedures:
You may enter the Superdome grounds via any access point, but please enter the Superdome via the gate listed on your ticket (Superdome gates open at 1 p.m.). All individuals entering the Caesars Superdome are subject to an inspection of all personal belongings and required to pass through walk-through metal detectors. Bags that do not adhere to the specifications in the Clear Bag Policy below, in addition to the usual non-permissible items (see Non-Permissible Items below) will NOT be permitted in the Dome.

Cashless Operations:
The Caesars Superdome is a cashless operation. All purchases (concessions, merchandise, parking, etc.) must be made with credit or debit cards. Guest Services desks located Gate B Plaza, Gate H Loge, and Section 515 can handle a conversion of cash to a MasterCard gift card if needed. There are NO ATMs in the building. MasterCards are sold for a minimum of $20 and a maximum of $500 and can be used at ANY point of sale location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

We strongly encourage fans to not bring any type of bags, but outlined below is what is permissible. Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates, or when approaching the queue lines of fans awaiting entry into the stadium:

Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12."
One-gallon clear plastic freezer bag (Ziploc bag or similar).
Small clutch bags, approximately the size of hand and no larger than 6.5" x 4.5" with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
Non-clear Diaper bags are prohibited. A clear diaper bag (no larger than 12" wide x 12" height x 6" deep) is permitted. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the stadium.

Non-permissible items:
Caesars Superdome management is responsible for enforcing the Allstate Sugar Bowl's policies in this area. Patrons shall be encouraged to return non-permissible items to their automobiles, when applicable. Security measures will be in effect including walk-through metal detectors and bag checks for all patrons. Only bags noted in the above "Clear Bag Policy" will be admitted.

In addition to the bag policy stated above, the following items are prohibited:

Animals (with the exception of service dogs)
Backpacks/knapsacks
Banners (large or in poor taste)
Bats
Beach balls
Bottles
Cans
Clubs
Containers
Contraband
Fanny Packs
Fireworks
Glass
Glitter
Helium balloons
iPads/Tablets
Large/oversized bags. Maximum bag size is 12" width x 12" height x 6" depth. (NOTE: This policy is subject to change depending on event tour management. Please refer to the specific event page for more information.)
Laser pointers
Mace
Mascot headwear of any kind
Noisemakers
Outside food and drink
Poles
Projectiles
Selfie sticks
Stickers
Sticks
Drones
Whistles
Unauthorized marketing/soliciting/vending
Video and audio recording devices (includes GoPros, etc.)
Weapons
Any other item(s) deemed unacceptable by Venue Management

If any prohibited items are revealed during search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s). The Caesars Superdome will not store any personal belongings or items of any type.

ADA Patrons:
Parking is available in all four Caesars Superdome garages on a first-come, first-served basis. ADA Patrons may be dropped off at the ground level of Gate A on Sugar Bowl Drive. If you need to be relocated to ADA seating please visit Guest Relations at Plaza Gate F after you have entered the Superdome.

Requests for aid and service should be made at least thirty (30) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than thirty (30) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or ada@asmneworleans.com.

Lost and Found:
For lost and found information during an event, patrons should visit the Guest Relations Center located at Gate F Guest Relations Center on the concourse. After the conclusion of an event, fill out the form on the Caesars Superdome website: Superdome Lost and Found

Baby Changing Stations:
Baby Changing Stations are available in restrooms at the following locations:

o Plaza Level:

Section 101 (Men's & Women's)
Section 111 (Men's & Women's)
Section 117 (Men's & Women's)
Section 127 (Men's & Women's)
Section 155 (Men's & Women's)

o Loge Level:

Section 207
Section 217 (Men's & Women's)
Section 227 (Men's & Women's)
Section 251

o 300-Suite Level:

Across from Suite 305
Across from Suite 317 (Family Restroom)
Across from suite 332 (Family Restroom)
Across from Suite 365
Across from Suite 373

o 400-Suite Level:

Across from Suite 423
Across from Suite 431
Across from Suite 434
Across from Suite 442
Across from Suite 456

o Terrace Level:

Section 503 (Men's & Women's)
Section 513 (Men's & Women's)
Section 521 (Men's & Women's)
Section 534

These stations also serve as unisex accessible restrooms.

Camera Policy:
No video cameras are allowed. Still photographer lenses cannot exceed six inches.

Charging Stations for Mobile Devices:
Charge Fuze stations are at Gate B Plaza, Gate D Loge, and Gate H Loge.

Children's Ticket / Entry Policy:
Every individual attending the Allstate Sugar Bowl must have a ticket, regardless of age.

Complaints:
We strive to make sure all fans have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services kiosk or send a text to 69050 with the keyword NOLA followed by the issue and location.

Drones:
The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Caesars Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management. Furthermore, persons operating a UAS on Caesars Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Escalators:
A Escalators start on the plaza and stop on the lower terrace
B Escalators stop on loge, lower terrace and upper terrace (Skips the entire suite level)
C Escalators start on the plaza and end on the 400 suite level
E Escalators start on the plaza and stop on the lower terrace
F Escalators go from the lower terrace to the upper terrace
G Escalators start on the plaza and stop on the 400 suite level
H Escalators stop on loge, lower terrace and upper terrace (Skips the entire suite level)

First Aid:
First Aid Stations are located in four convenient locations in the Caesars Superdome. All medical personnel are equipped with proper PPE and will adhere to social distancing guidelines as possible.

Plaza Section 134: 504-587- 8919
Club Level Section 235: 504-587- 8928
Club Level Section 277: 504-587- 8929
Terrace Section 526: 504-587- 8958
Terrace Section 557: 504: 587- 8959

Food & Beverage:
No outside food and beverage of any kind may be brought into the facility.

Fan Behavior:
Please be considerate of those seated around you. Behavior that is disruptive to others may result in ejection from the stadium. If someone is sitting in your seat, please contact the nearest usher for assistance. Fans may report unruly behavior by sending a text to 69050 with keyword NOLA followed by the ISSUE and LOCATION. The information will be relayed to stadium security.

Guest Services:
Guest Services Desks can be found at the following locations:

Plaza: Gates A,C,E, G, & H
Loge: Gates A, C, E & G
300 Suites: Gates A,C,E & G
400 Suites: Gates C and G
Lower Terrace: Gates A & E
Upper Terrace: Gates C & G

Nursing Mothers Rooms:
Ground Level – Mercedes-Benz End Zone Club
Plaza – Section 150
Plaza – 109/111 & 117/119

Loge – Section 341
Loge – 215/217

Terrace – Section 635
Terrace - Section 511/513,521/523, & 535
Upper Terrace – 614

Re-Entry Policy:
A patron may not leave the Caesars Superdome grounds after having their ticket scanned and expect to gain re-admittance. This includes the outdoor plaza at the top of all ramps. If you plan to attend Tailgate Town, you must access from street level; do NOT get your ticket scanned to access the Superdome plaza.

Restrooms:
The Caesars Superdome has women's, men's and family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

Rideshare (Uber/Lyft):
For those choosing to use rideshare options such as Uber and Lyft, the drop-off and pick-up location for the Superdome is Duncan Plaza.

RV Parking:
French Quarter RV Parking: 504-586-3000.

TICKET DISCLAIMER:
THIS TICKET IS A REVOCABLE LICENSE/USER ACCEPTS RISK OF INJURY

By use of this ticket, the ticket purchaser/holder ("Holder") agrees that: (a) he or she shall not transmit or aid in transmitting any information about the game to which it grants admission, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the game (collectively "Game Information"); and the Allstate Sugar Bowl and each of its respective agents, shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the game or other transmission or reproduction in whole or in part of the game, for all purposes, without compensation.

The holder voluntarily assumes all risks incident to the event, including the risk of lost, stolen or damaged property or personal injury. The Allstate Sugar Bowl may revoke this license and eject or refuse entry to the holder for violation of venue rules, illegal activity, misconduct or failure to comply with any and all security measures. Gym bags, backpacks, oversized packages, cans, bottles, weapons, missiles, fireworks, contraband, video cameras, cameras with a detachable zoom lens, recording devices, laser pointers, artificial noisemakers and containers of any kind are prohibited on Superdome property.

The holder voluntarily assumes all risk associated with the purchase of this ticket from anyone other than the Allstate Sugar Bowl or its designated agents. This ticket may not be used for advertising, promotion (including contests or sweepstakes), or other trade or commercial purposes without the express written consent of the Allstate Sugar Bowl.