Allstate Sugar Bowl Policies 2017-11-13T15:55:26+00:00
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Policies for the 2018 College Football Playoff Semifinal at the Allstate Sugar Bowl
Gates Open:
Two hours prior to kickoff (5:30 p.m.)
*PLEASE NOTE: Once inside the Superdome, patrons cannot exit and then re-enter.

Entrances:
Gate A Ground, Gates A, B, C, D, E, G & H on the Plaza Level

Will Call:
Sugar Bowl and VIP: Gate A Street Level – Noon until end of halftime
High Seed: Gate H Plaza – opens at 3:30 p.m.
Low Seed: Gate B Plaza – opens at 3:30 p.m.

Do Not Resell Tickets:
DO NOT attempt to resell tickets outside the game – the buying or selling of tickets anywhere within 300 feet of Superdome property is unlawful and violators are subject to arrest. Fans looking to buy and sell tickets prior to the date of the game can use the Official Sugar Bowl Ticket Exchange managed by Ticketmaster.

Entry Procedures:
All individuals entering the Dome are subject to an inspection of all personal belongings and required to pass through walk-through metal detectors.  Bags that do not adhere to the specifications in the Clear Bag Policy below, in addition to the usual non-permissible items (see Non-permissible Items below) will NOT be permitted in the Dome.

Clear Bag Policy:
We strongly encourage fans to not bring any type of bags, but outlined below is what is permissible.  Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates, or when approaching the queue lines of fans awaiting entry into the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of hand and no larger than 6.5” x 2” x 4.5” with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.

Non-permissable items:
Superdome management is responsible for enforcing the Allstate Sugar Bowl’s policies in this area. Patrons shall be encouraged to return non-permissible items to their automobiles, when applicable. Security measures will be in effect including walk-through metal detectors and bag checks for all patrons. Only bags noted in the above “Clear Bag Policy” will be admitted.

  1. Animals (with exception of service dogs)
  2. Bags not permitted include, but are not limited to: purses larger than a clutch, diaper bags, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, computer bags and camera bags or any bags larger than the permissible size.
  3. Banners (large or in poor taste)
  4. Beach balls
  5. Containers of any kind (bottles, cans, etc.)
  6. Contraband
  7. Fireworks
  8. Laptops, tablets and iPads
  9. Laser pointers
  10. Artificial noisemakers
  11. Outside food and drink
  12. Projectiles and weapons
  13. Video and audio recording devices (includes professional cameras with lenses longer than 6” and GoPros)
  14. Sticks, bats, poles and clubs (includes selfie sticks)

If any prohibited items are revealed during search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s).  The Superdome will not store any personal belongings or items of any type.

Children’s Ticket / Entry Policy:
Children who have not yet had their 2nd birthday are admitted without ticket, but must sit on parent/guardian’s lap.

Disabled Patrons:
Parking is available in all four Superdome garages on a first-come, first-served basis. Patrons in wheelchairs may be dropped off at the ground level of Gate A on Sugar Bowl Drive. Seating accommodations for disabled patrons must have been arranged in advance upon purchase of the tickets.

Guest Services:
Guest Services booths inside the Superdome are located at Gates A, C, E, and G on the Plaza and Loge Levels, and Gates C and G on the Terrace Level.

Smoking Policy:

The Mercedes-Benz Superdome is a non-smoking facility. Smoking is permitted on the exterior only at designated smoking gates. Note: Exiting and then re-entering is not allowed. Therefore, once inside the Facility, please be sure to visit a designated smoking gate (Gates B, D, F, and H) that allows access to a cordoned off exterior area. This will ensure access back into the Facility.

Camera Policy:
No video cameras are allowed. Still photographer lenses cannot exceed six inches.

Drones:
The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management. Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Public Parking:
Superdome Garages will open for public parking for $25.00 per car, starting at 2:30 p.m. No advance reservations. Law enforcement personnel may conduct occasional inspections of vehicles parking near the stadium as they arrive.

Pre-Game
The Allstate Sugar Bowl Fan Jam will be located at Champions Square from 3:30-7 p.m. Fan Jam features food, interactive games and entertainment, including special appearances by both schools’ bands and cheerleading squads. Free admission.

Tailgating:
No open flames allowed. No tables or equipment that impede traffic will be permitted.

RV Parking:

French Quarter RV Parking: 504-586-3000.

Alcohol Sales Policy:
Alcohol sales will cease at the end of halftime. There will be no vending of alcoholic beverages in seating areas.

ATMs:
ATM machines are located on the Plaza Level at Gates A, C, E, and G; Loge Level at Gate A; and Terrace Level at Gates C and G.

Lost and Found:
During the event, Lost and Found is located at Section 149 on the Plaza Level at our “Guest Relations Center.” After the event, contact the Superdome Security Department at 504-587-3900.

Family Restrooms:
“Family restrooms” (i.e. with diaper changing stations, etc.) are located on the Plaza Level at Sections 105 & 123; Loge Level at Sections 207 & 249; and Terrace Level at Sections 504 & 534.

First Aid:
Contact information for First Aid Stations are as follows:
Plaza Section 133: 504-587-3811
Club Section 277: 504-587-6161
Terrace Section 505: 504-587-6162
Terrace Section 535: 504-587-3812

Food & Beverage:

No food and beverage of any kind may be brought into the facility.

Fan Behavior:
Please be considerate of those seated around you. Behavior that is disruptive to others may result in ejection from the stadium. If someone is sitting in your seat, please contact the nearest usher for assistance. Fans may report unruly behavior by sending a text to 69050 with keyword NOLA followed by the ISSUE and LOCATION. The information will be relayed to stadium security.

Displays:

  • Hurricane Katrina Photo Display: Photos of the Superdome during Hurricane Katrina and of the rebuilding and reopening of the Dome are displayed in the lobby at Gate A, 200 Level.
  • Greater New Orleans Sports Hall of Fame: Plaques for each of the 227 inductees to the Greater New Orleans Sports Hall of Fame are on display at gate G on the 200 (club) level.
  • Louisiana Athletic Trainers Association Hall of Fame: Plaques of honored members are displayed in the lobby at Gate C, 200 Level.

TICKET DISCLAIMER:
THIS TICKET IS A REVOCABLE LICENSE/USER ACCEPTS RISK OF INJURY

By use of this ticket, the ticket purchaser/holder (“Holder”) agrees that: (a) he or she shall not transmit or aid in transmitting any information about the game to which it grants admission, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the game (collectively “Game Information”); and the Allstate Sugar Bowl and each of its respective agents, shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the game or other transmission or reproduction in whole or in part of the game, for all purposes, without compensation.

The holder voluntarily assumes all risks incident to the event, including the risk of lost, stolen or damaged property or personal injury. The Allstate Sugar Bowl may revoke this license and eject or refuse entry to the holder for violation of venue rules, illegal activity, misconduct or failure to comply with any and all security measures.  Gym bags, backpacks, oversized packages, cans, bottles, weapons, missiles, fireworks, contraband, video cameras, cameras with a detachable zoom lens, recording devices, laser pointers, artificial noisemakers and containers of any kind are prohibited on Superdome property.

The holder voluntarily assumes all risk associated with the purchase of this ticket from anyone other than the Allstate Sugar Bowl or its designated agents. This ticket may not be used for advertising, promotion (including contests or sweepstakes), or other trade or commercial purposes without the express written consent of the Allstate Sugar Bowl.

NO REFUNDS, NO EXCHANGES, NO RE-ADMISSION.  EVENT, DATE & TIME SUBJECT TO CHANGE.

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