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Policies for the Allstate Sugar Bowl

Gates Open:
Please take note of the designated entry gate and group assignment which designates your arrival time. We will be staggering fan entry times to help reduce the number of people you come into direct contact with. We encourage all guests to take advantage of early doors. Gate A Ground will be exclusive for credentialed staff, media and ADA guests.
*PLEASE NOTE: Once inside the Superdome, patrons cannot exit and then re-enter.

Entrances:
Gates A, B, C, D, E, F, G & H on the Plaza Level. Gate A Ground will be exclusive for credentialed staff, media and ADA guests.

Ticket Relations:
Sugar Bowl and VIP: Gate A Street Level – Noon until end of halftime
Team A: Gate H Plaza – opens at TBA
Team B: Gate D Plaza – opens at TBA

Do Not Resell Tickets:
DO NOT attempt to resell tickets outside the game – the buying or selling of tickets anywhere within 300 feet of Superdome property is unlawful and violators are subject to arrest. Fans looking to buy and sell tickets can use the Official Sugar Bowl Ticket Exchange managed by Ticketmaster.

Entry Procedures:
All individuals entering the Dome are subject to an inspection of all personal belongings and required to pass through walk-through metal detectors.  Bags that do not adhere to the specifications in the Clear Bag Policy below, in addition to the usual non-permissible items (see Non-permissible Items below) will NOT be permitted in the Dome.

We strongly encourage fans to not bring any type of bags, but outlined below is what is permissible.  Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates, or when approaching the queue lines of fans awaiting entry into the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of hand and no larger than 6.5” x 4.5” with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.

Non-permissable items:
Superdome management is responsible for enforcing the Allstate Sugar Bowl’s policies in this area. Patrons shall be encouraged to return non-permissible items to their automobiles, when applicable. Security measures will be in effect including walk-through metal detectors and bag checks for all patrons. Only bags noted in the above “Clear Bag Policy” will be admitted.

  1. Animals (with exception of service dogs)
  2. Bags not permitted include, but are not limited to: purses larger than a clutch, diaper bags, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, computer bags and camera bags or any bags larger than the permissible size.
  3. Banners (large or in poor taste)
  4. Beach balls
  5. Containers of any kind (bottles, cans, etc.)
  6. Contraband
  7. Fireworks
  8. Laptops, tablets and iPads
  9. Laser pointers
  10. Artificial noisemakers
  11. Outside food and drink
  12. Projectiles and weapons
  13. Video and audio recording devices (includes professional cameras with lenses longer than 6” and GoPros)
  14. Sticks, bats, poles and clubs (includes selfie sticks)

If any prohibited items are revealed during search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s).  The Superdome will not store any personal belongings or items of any type.

Mobile Tickets:
The Allstate Sugar Bowl has shifted to 100% mobile tickets and parking passes. This will create a safer, contactless ticketing experience for our fans. It will also allow for increased flexibility and efficiency. Your mobile tickets and/or parking passes can be downloaded to your phone, or transferred to your guests, by logging into your Ticketmaster account via the Sugar Bowl mobile app.

You will need to present your ticket(s) on a mobile phone in order to gain entry to the stadium. Please make sure your tickets are pulled up on your phone prior to entering the health-screening checkpoint. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone. If you need assistance with your tickets upon arrival at the stadium, please visit Ticket Relations at Ground Level Gate A.


ADA Patrons:
Parking is available in all four Superdome garages on a first-come, first-served basis. Patrons in wheelchairs may be dropped off at the ground level of Gate A on Sugar Bowl Drive. If you need to be relocated to ADA seating please visit Guest Relations at Plaza Gate B after you have entered the Superdome.

Alcohol Sales Policy:
Alcohol sales will cease at the end of the third quarter. There will be no vending of alcoholic beverages in seating areas.

ATMs:
ATM machines are located on the Plaza Level at C and G; Loge Level at Gate A and E; and Terrace Level at Gates C and G.

Baby Changing Stations:
Baby Changing Stations are available in restrooms at the following locations:

Plaza Level: Sections 101, 105, 123, 127, 155
Loge Level: Sections 207, 249
300-Suite Level: Across from Suites 305, 365 and 373
400-Suite Level: Across from Suites 401, 409, 424, 431, 434, 441, 456 and 463
Terrace Level: Sections 504 and 534

These stations also serve as unisex accessible restrooms.

Camera Policy:
No video cameras are allowed. Still photographer lenses cannot exceed six inches.

Charging Stations for Mobile Devices:
Plaza – Section 147 & Gate C
Terrace – Gates G & C

Children’s Ticket / Entry Policy:
Every individual attending the Allstate Sugar Bowl must have a ticket, regardless of age.

Complaints:
We strive to make sure all fans have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services kiosk or send a text to 69050 with the keyword NOLA followed by the issue and location.

Displays:

  • Hurricane Katrina Photo Display: Photos of the Superdome during Hurricane Katrina and of the rebuilding and reopening of the Dome are displayed in the lobby at Gate A, 200 Level.
  • Greater New Orleans Sports Hall of Fame: Plaques for each of the 240 inductees to the Greater New Orleans Sports Hall of Fame are on display at gate G on the 200 (club) level.
  • Louisiana Athletic Trainers Association Hall of Fame: Plaques of honored members are displayed in the lobby at Gate C, 200 Level.
  • Louisiana High School Helmet Wall, Gate E, 200 Level.

Drones:
The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management. Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Escalators:
Escalators are located at Plaza Level Gates A, C, E and G. All escalators access the Plaza, Loge, Suite and Terrace Levels. Escalators serve as the primary mode of vertical transportation for fans. Escalators will be activated in the UP position for an extended time during the onset of the Sugar Bowl and will then be reversed late in the game to allow easier egress. We ask that guests practice social distancing on the escalators.

First Aid:
First Aid Stations are located in four convenient locations in the Superdome. All medical personnel are equipped with proper PPE and will adhere to social distancing guidelines as possible.

Plaza, Section 135: 504-587-8919
Loge, Section 277: 504-587-8929
Terrace, Section 505: 504-587-8958
Terrace, Section 535: 504-587-8959

Food & Beverage:
No food and beverage of any kind may be brought into the facility.

Fan Behavior:
Please be considerate of those seated around you. Behavior that is disruptive to others may result in ejection from the stadium. If someone is sitting in your seat, please contact the nearest usher for assistance. Fans may report unruly behavior by sending a text to 69050 with keyword NOLA followed by the ISSUE and LOCATION. The information will be relayed to stadium security.

Guest Services:
Guest Services booths inside the Superdome are located at:

Plaza Level: Gates C, E and G
Loge & 300 Suite Level: Gates A, C, E and G
400 Suite Level: Gates C and G
500 Terrace Level: Gates A, C, E and G
600 terrace Level: Gates C and G
Guest Relations: Gate B Plaza

Lost and Found:
During the event, Lost and Found is located at the Plaza Gate B Guest Relations Center. After the event, fill out the form on the Superdome website: Superdome Lost and Found.

Mobile App:
Enhance your Sugar Bowl experience by downloading the official Allstate Sugar Bowl Mobile App. Access your Sugar Bowl tickets, get real-time stats and breaking news and gain access to special offers. Search Sugar Bowl Mobile at your app store.

Nursing Mothers Rooms:
Plaza – Section 150
Loge – Section 341
Terrace – Section 635

Parking:
Parking information for Superdome Garages is still being finalized. No advance reservations. Law enforcement personnel may conduct occasional inspections of vehicles parking near the stadium as they arrive.

Re-Entry Policy:
A patron may not leave the Mercedes-Benz Superdome expecting to gain re-admittance.

Restrooms:
The Mercedes-Benz Superdome has 60 women’s restrooms, 60 men’s restrooms and six family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms. Please follow all social distancing signs and protocols while using these facilities.

RV Parking:
French Quarter RV Parking: 504-586-3000.

Smoking Policy:
The Mercedes-Benz Superdome is a non-smoking facility – there are not any smoking areas or gates for the Allstate Sugar Bowl.

Tailgating:
Due to COVID-19, tailgating is not allowed at the Mercedes-Benz Superdome and is highly discouraged around the area. Champions Square, Club 44 and Opening Act will not be open to guests.

TICKET DISCLAIMER:
THIS TICKET IS A REVOCABLE LICENSE/USER ACCEPTS RISK OF INJURY

By use of this ticket, the ticket purchaser/holder (“Holder”) agrees that: (a) he or she shall not transmit or aid in transmitting any information about the game to which it grants admission, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the game (collectively “Game Information”); and the Allstate Sugar Bowl and each of its respective agents, shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the game or other transmission or reproduction in whole or in part of the game, for all purposes, without compensation.

The holder voluntarily assumes all risks incident to the event, including the risk of lost, stolen or damaged property or personal injury. The Allstate Sugar Bowl may revoke this license and eject or refuse entry to the holder for violation of venue rules, illegal activity, misconduct or failure to comply with any and all security measures.  Gym bags, backpacks, oversized packages, cans, bottles, weapons, missiles, fireworks, contraband, video cameras, cameras with a detachable zoom lens, recording devices, laser pointers, artificial noisemakers and containers of any kind are prohibited on Superdome property.

The holder voluntarily assumes all risk associated with the purchase of this ticket from anyone other than the Allstate Sugar Bowl or its designated agents. This ticket may not be used for advertising, promotion (including contests or sweepstakes), or other trade or commercial purposes without the express written consent of the Allstate Sugar Bowl.

NO REFUNDS, NO EXCHANGES, NO RE-ADMISSION.  EVENT, DATE & TIME SUBJECT TO CHANGE.

COVID-19:
We’ve worked closely with local and state officials and ASM Global, the management team for the Mercedes-Benz Superdome, to develop a comprehensive health and safety plan, which is outlined below. Please read this page in its entirety to ensure you’re ready for game day.

Face Coverings:
Face coverings will be mandatory for all fans and staff, and must be worn at all times (other than when actively eating and drinking). Failure to comply with the mandate will result in ejection from the stadium. Wearing a face covering not only helps to protect you, it helps protect other fans, our team and our staff.

Health Screenings:
All fans will be required to go through a temperature check prior to entering the Mercedes-Benz Superdome. Guests that register a temperature of 100.4 or higher will not be allowed to enter the building. Those guests will be given a second temperature reading. If the second reading is less than 100.4, the guest will be permitted to enter. If it remains at or above 100.4, the guest will not be permitted to attend the game.

Mobile Tickets:
The Allstate Sugar Bowl has shifted to 100% mobile tickets and parking passes. This will create a safer, contactless ticketing experience for our fans. It will also allow for increased flexibility and efficiency. Your mobile tickets and/or parking passes can be downloaded to your phone, or transferred to your guests, by logging into your Ticketmaster account via the Sugar Bowl mobile app.

You will need to present your ticket(s) on a mobile phone in order to gain entry to the stadium. Please make sure your tickets are pulled up on your phone prior to entering the health-screening checkpoint. Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone. If you need assistance with your tickets upon arrival at the stadium, please visit Ticket Relations at Ground Level Gate A.

Physical Distancing:
Please maintain a physical distance of at least six feet while on Superdome property; including the parking lot, at the entry gates and as you move around the building. When exiting your seats for concessions, restrooms or following the game, please wait for aisles to clear to avoid congestion.

Pod Seating:
Your ticketholder party will be seated together in a “pod” of adjacent seats. Your pod will be separated from other groups by approximately six feet. Please do not sit in any seat other than the one to which you’ve been assigned in order to help us maintain pod integrity. Also, please remember to maintain social distancing and do not visit other guests in their seating pods.

Line Queuing:
Social distancing will be enforced in high traffic areas, including:

  • Restroom Locations
  • Concession Stands and Portable Locations
  • Elevators
  • Escalators
  • Guest Service Locations
  • Merchandise Locations

Hand Sanitizers:
Touch free hand sanitizer locations will be placed throughout the stadium near concession locations, entrances to restrooms, walkways into the seating sections, restrooms and guest services locations. 

Concession Updates:
The health and safety of our fans and employees is a priority for the Allstate Sugar Bowl and the Mercedes-Benz Superdome. The below updates have been made to the concession areas in the Superdome.

  • Every other posit-of-sale device will be deactivated to create social distancing for food and beverage queuing at open locations, and each device will be cleaned frequently.
  • Floor decals have been deployed to assist patrons with proper distancing, as well as additional signage surrounding the concession locations.
  • Customer-facing barriers have been erected to minimize staff/patron interactions.
  • Portable bars and food openings will be spaced throughout the concourse areas and will have the same safety measures as the concession stands.
  • Masks and gloves are required for all staff working concession stands and portable locations.

Staff Safety:
To ensure a safe environment for fans, all Sugar Bowl and stadium personnel will follow the below protocols when interacting with fans:

  • Must wear face masks and exercise hand hygiene at all times.
  • Attempt to maintain six-feet distance from fans.
  • Be courteous at all times and strive to keep conversations shorts.
  • Do not physically interact with fans. No handshakes, high-fives, fist bumps, etc.

When working in an area that includes high touch points, ensure this area is regularly tended to with disinfectants. These locations include the following:

  • ATMs
  • Charging stations
  • Concession stands/condiment areas
  • Door handles
  • Guest Services desk
  • Escalator rails
  • Elevator buttons
  • Restrooms

Fan Health Promise:
All ticketholders must agree that neither they, nor any of their guests, will attend the Allstate Sugar Bowl if any one or more of the following is true on game day:

  • Within the prior 14 days, they have tested positive for, or been exposed to someone who has tested positive for, COVID-19;
  • Within the past 48 hours, they have experienced symptoms of COVID-19 (e.g., a fever of 100.4 or higher, cough, shortness of breath, or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC);
  • Within the prior 14 days, they have travelled to any state or international territory identified by federal or applicable local governments as being subject to travel or quarantine advisories due to COVID-19.
  • Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.

To help maintain physical distancing guidelines, ticketholders must also agree that they will not sell, transfer or otherwise provide any of their game tickets to anyone other than family with whom they have been sheltering (or other trusted acquaintances), unless selling, transferring or otherwise providing all such tickets (i.e. the full pod of tickets) to one party.

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